Station Staff - booking office, platform staff etc.
article by: Colin Fewell
The Booking Office
Clerk is normally the first member of the
station staff to courteously meet and greet our visitors.
Obviously, this position, like every other, is very important in
that the first impressions of the railway come from contact with
its staff. If you are numerate, of a calm nature, enjoy
meeting and dealing with the public, then this could be a position
for you. It is varied and interesting and opportunities are
given to work at any of our stations. On special event days
additional staff will be rostered to spread the workload.
Full training is given before you will become a qualified
Booking Office Clerk. This is a rostered position based on
your availability. It is important therefore that you fulfil
your duty as rostered.
Stationmaster/Stationmistress is someone who
needs to know the answers to every operational question that may be
asked. He or she is in control of everything that happens at
the station, including fulfilling the same function of the Booking
Office Clerk in terms of courteously meeting and greeting
visitors. A friendly, sociable, knowledgeable, and calm
personality is required for this position. Extensive
training, followed by a written examination, will be given in the
practicalities of being a Stationmaster following a period as a
Booking Office Clerk. Serving time as a Travelling Ticket
Inspector and/or Guard will provide valuable background to the
running of the railway, and in understanding the role of the train
crew on appointment as a Stationmaster/Stationmistress. This is
also a rostered position based on your availability. It is
important therefore that you fulfil your duty as rostered