Accessibility

The GWR is committed to making everyone's visit to the railway as enjoyable as possible. To this end all of our stations (with the exception of Gotherington and Hayles Abbey Halt which are accessible only on foot) have good access for disabled passengers. Although the platform at Cheltenham Race Course is normally accessed via a long slope which some visitors might find difficult, we now have flat, disabled access from the car park available on request.

 

ramp

Our train staff will be happy to provide a ramp to enable both wheelchair passengers and anyone who cannot climb the carriage steps to board the trains. Please be aware that the maximum width of wheelchair that can be accommodated on these ramps is 71cm / 2ft 4in). Our trains have carriages which have been specially adapted for wheelchair passengers and their helpers. However the spaces in these adapted carriages are allocated on a first come, first served basis and so availability cannot be guaranteed.

 

Occasionally it is necessary for trains to use platforms that are normally accessed via a footbridge. If you have problems using a footbridge a member of the station staff will be more than happy to show you where you can cross the line via the barrow crossing at the end of the platform.

 

We have accessible toilets at all stations (with the exception of Gotherington and Hayles Abbey) and there are dedicated parking spaces for the disabled available at Toddington and Cheltenham Race Course stations.

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To download a copy of our full Access Statement click here.

 

If you have any further queries please contact the booking office on 01242 621405 or via email.