essential passengeR information
Tickets are available for our public trains on the GWSR.
Please note: Pre-booking is essential to guarantee your seats.
The Railway has been working hard over the past few weeks, since the announcement that we would be restarting services on 15th August, to make sure that your visit to us is as safe as possible for our customers, volunteers and local residents, while at the same time not detracting from the enjoyment of your trip. Journeys will not be the same as we have been able to offer in the past, but we are sure you will enjoy yourselves on the new-normal GWSR.
To find out more, watch this video featuring our Chairman, Richard Johnson.
If you are showing any of the symptoms below or have been in contact with a person with Covid-19 within the last 14 days, then please do not attempt to travel with us:
- Shortness of breath
- Loss of taste or smell
Contact our bookings team on 01242 621905 or 01242 621904 (Mon- Fri 09:00 to 16:00) who will reschedule your booking at a later date free of charge.
Please ignore our old 2020 Timetable Leaflets
There are still lots of our old 2020 printed calendar, timetable and special events leaflets out in the community at hotels, businesses and the like which we are unable to retrieve. If you come across one, please ignore its contents (except the maps and station locations: we haven't moved!). See the new calendar, timetables and the revised and more limited special events details on our website. You can also download a leaflet to your smartphone or other device. It provides the timetable and lots of other information.
Booking and Tickets
All travel needs to be pre-booked and will be one return journey starting and finishing at Toddington. Please be aware that the operating days around the August Bank Holiday will not conform to our new normal operating days of Tuesday, Wednesday and Saturday, but the timetable options will be set out for you to choose from.
Historically we have sent tickets by post. We will continue to do this if you require a hard copy ticket, but you will need to allow 7 days as our tickets are printed by a volunteer and not at our offices. In this case we will add a £1 handling charge to the price.
You will however be able to book on-line (up to midday the day before you wish to travel) and print the tickets at home. We will also able to accept your e-ticket being shown to us on your mobile device if you prefer not to print it out. As with a physical or printed ticket it must be shown upon request. Please note, it MUST be the E-TICKET itself shown to our staff and not the email which provides the link to it.
Your tickets will show your carriage and compartment or seat allocation.
Tickets will need to be presented at Toddington for inspection before you will be allowed onto the platform; sanitiser will be available after you enter the platform and we urge use of this by anyone boarding the trains to reduce potential contamination. Carriages, compartments and seats will be clearly marked and we will have station assistants available to help with directions. Information will be supplied outlining the controls in place for your journey including: boarding, cleanliness, social distancing etc.
Wheelchairs - requires phone booking
We have space on our train for ONE pre-booked wheelchair only, in a dedicated area. Please DO NOT book on line if you are bring a Wheelchair please call 01242 621905 (Mon- Fri 09:00 to 16:00) to check availability and make your booking. If you make a booking on line you may be allocated a non-accessible compartment and may be unable to travel on the day.
One carer may travel free with any fare paying disabled person. They will need to produce the disabled person's online ticket with the date of travel entered in order to receive the concession ticket.
We regret that Covid-19 measures mean that we will not be able carry dogs (except for assistance dogs) for the time being.
You can view our running dates and timetables here.
All travel will need to be pre-booked and will be one return journey starting and finishing at Toddington; other stations will not be open to visitors or be alternative boarding points. You need to arrive 20 minutes before departure time to allow for processing and boarding. If you would like to finish your journey and your visit to the Railway early by leaving the train at Cheltenham or Broadway this is possible by informing the Guard when you board. Please be aware that you will not be able to return on a different train unless separate tickets have been purchased for the two trains.
There will be short stops of around 20 minutes at Cheltenham and Broadway for the locomotive to change ends. Passengers will be able to leave the train but we ask that social distancing is observed.
We will be running six-carriage trains; five carriages will be compartment stock, and each compartment will be available at a minimum cost of £50 for up to two people, with each additional person costing £10 up to a maximum total of 6 people per compartment. We ask that you adhere to the government rules regarding whom you are traveling with within the compartment i.e. not sharing with strangers. The sixth carriage will be an open coach and will have seating available for individuals and couples at a cost of £25 per person.
We have limited the number of people in the carriages to ensure that we can conform to the government’s guidance on social distancing, so we ask that customers limit movement around the train and observe social distancing rules on platforms and carparks etc. Please do not stand in the corridors.
Carriages and seats will be clearly marked and we will have station assistants available to help with directions.
In line with other transport bodies and following good practice, face coverings will be required by passengers travelling on our services and whilst on the platform. These may be removed whilst seated in a compartment. Those exempt include children under 11 years old, passengers with disabilities, those with breathing difficulties and anyone travelling with someone who relies on lip reading. Face coverings can be temporarily removed while eating.
Pushchairs and buggies
We have had to change the types of carriages in use and so we can only accommodate small, foldable buggies on the train, which must be put inside your booked compartment. Also, there is no storage space at the station so, if possible, please carry young children onto the train and leave pushchairs and buggies in your car.
We will be unable to offer our normal on-train catering, but you will be able to pre-order any of the items below to make up a pre-packed food bag along with your travel tickets. Please be aware that these items will not be available on the day if not pre-ordered.
|Ham salad white baguette *||£4.00|
|Tuna & sweetcorn white baguette *||£4.00|
|Egg & cress seeded baguette *||£4.00|
|Chicken Caesar wrap *||£4.00|
|Farmhouse fruit cake||£2.00|
|Tyrrells plain crisps (GF)||£1.00|
|Tyrrells cheese & onion crisps (GF)||£1.00|
|Snack items - Kit-Kat, Twix, Mars Bar||£1.00|
|Still Water, 500ml bottle||£1.00|
|Soft Drinks - Coca Cola normal, Vimto free, Blackcurrant Fruit Shoot, Orange juice carton||£1.00 each|
|Alcoholic Beverages – Stella Artois 500ml, Thatchers cider 500ml, Small white wine 187ml, Small red wine 187ml||£4.00 each|
* contains one or more allergen. Please click here to see our full content/allergen list.
We will be unable to offer hot drinks on the train, but tea and coffee will be available to purchase on the platform at Cheltenham Racecourse Station while the locomotive changed end.
The Flag and Whistle at Toddington will be open for take-away hot and cold food, but the Coffee Pot at Winchcombe and the café at Broadway will be closed.
Access to the platform will be restricted to those who will be travelling. Toilets will be open at each station and sanitiser will be available as you enter each toilet block; all visitors are encouraged to use it and follow the guidelines regarding handwashing.
Please be aware that, while the stations will be open, the ancillary attractions such as small museums, have-a-go mini signal box, children’s playground and shops will not be open. The Flag and Whistle at Toddington will be open, but the Coffee Pot at Winchcombe and the café at Broadway will be closed.
We request that passengers keep a safe distance from fellow travellers.
Membership & Shareholder Ticket Vouchers
Due to the need for the Railway to rebuild its finances following the effects of the Covid-19 shut-down and the Landslip that affected the Railway earlier in the year, we regret we are unable initially to accept work permits, two for one vouchers, 300 club cards, Caravan Club discounts, HRA passes, VIP vouchers etc. while we work hard to rebuild the Railway’s finances.
You can now use your Members and Shareholders Ticket Vouchers when booking travel on our trains, subject to the following conditions:
- Valid Shareholder Vouchers and Members ticket vouchers will be accepted for travel on all trains except the Santa Experience trains
- Travel can be booked up to one week before the date of travel; to book, you must call on 01242 621905
- To book travel for the weekend trains you will need to call 01242 621905 no later than 4pm on the Friday before you wish to travel. (Office hours are Monday to Friday 08:30 - 16:00)
- Travel cannot be booked any further in advance
- If you wish to book refreshments as well as tickets you will need to have booked your tickets and food by midday the day before travel. For weekend travel you will need to have booked tickets and food by midday on the Friday
- Booking is subject to having spare capacity on the trains (usually best on the later trains of the day)
- Vouchers must be surrendered when showing your e-ticket on entry (no voucher - no travel)
- Food and drink may be purchased at Cheltenham RC Station
These arrangements will be kept under review.
Please note: Pre-booking is essential to guarantee your seats.
We’ve increased the intensity and frequency of cleaning on our trains and at stations and installed new signage and floor markings at our locations; we ask that everyone follows markings and signs.
We are introducing overnight fogging which sprays disinfectant directly onto hard surfaces, killing viruses and bacteria.
A bag will be provided with all catering packs, and passengers will be asked to put any rubbish into the bag and seal it before leaving the train. All customers are asked to remove any item of personal belongings that they may have brought with them and to not leave any rubbish in the compartment. Spare bags will be available from the train crews if required.
Please note that our services will be subject to any further changes in UK Government policy in response to the Covid-19 situation.